{"id":6656,"date":"2026-05-21T18:15:08","date_gmt":"2026-05-21T21:15:08","guid":{"rendered":"https:\/\/dynamictravel.com.br\/blog\/?p=6656"},"modified":"2026-05-21T18:16:53","modified_gmt":"2026-05-21T21:16:53","slug":"como-criar-uma-politica-de-duty-of-care-do-zero","status":"publish","type":"post","link":"https:\/\/dynamictravel.com.br\/blog\/como-criar-uma-politica-de-duty-of-care-do-zero\/","title":{"rendered":"Como criar uma pol\u00edtica de Duty of Care do zero"},"content":{"rendered":"\n<div class=\"wp-block-uagb-image aligncenter uagb-block-03bedb9e wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-center\"><figure class=\"wp-block-uagb-image__figure\"><img decoding=\"async\" srcset=\"https:\/\/dynamictravel.com.br\/blog\/wp-content\/uploads\/2026\/05\/capa-blog-rafa.jpg ,https:\/\/dynamictravel.com.br\/blog\/wp-content\/uploads\/2026\/05\/capa-blog-rafa.jpg 780w, https:\/\/dynamictravel.com.br\/blog\/wp-content\/uploads\/2026\/05\/capa-blog-rafa.jpg 360w\" sizes=\"auto, (max-width: 480px) 150px\" src=\"https:\/\/dynamictravel.com.br\/blog\/wp-content\/uploads\/2026\/05\/capa-blog-rafa.jpg\" alt=\"\" class=\"uag-image-6659\" width=\"1024\" height=\"1024\" title=\"capa-blog-rafa\" loading=\"lazy\" role=\"img\"\/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-uagb-separator uagb-block-485c84f4\"><div class=\"uagb-separator-spacing-wrapper\"><div class=\"wp-block-uagb-separator__inner\" style=\"--my-background-image:\"><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-image uagb-block-5baafa9c wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-none\"><figure class=\"wp-block-uagb-image__figure\"><img decoding=\"async\" srcset=\"https:\/\/dynamictravel.com.br\/blog\/wp-content\/uploads\/2026\/03\/chamada-newsletter-1-1024x321.jpg 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name=\"tags\" value=\"1696353\"><\/div>\n        <div id=\"mce-responses\" class=\"clear\">\n            <div class=\"response\" id=\"mce-error-response\" style=\"display: none;\"><\/div>\n            <div class=\"response\" id=\"mce-success-response\" style=\"display: none;\"><\/div>\n        <\/div><div aria-hidden=\"true\" style=\"position: absolute; left: -5000px;\"><input type=\"text\" name=\"b_71c8d9a42d6bb8e363a0a6ce8_5f6acb2fa9\" tabindex=\"-1\" value=\"\"><\/div><div class=\"clear\"><input type=\"submit\" name=\"subscribe\" id=\"mc-embedded-subscribe\" class=\"button\" value=\"Inscreva-se\"><\/div>\n    <\/div>\n<\/form>\n<\/div>\n<script type=\"text\/javascript\" src=\"\/\/s3.amazonaws.com\/downloads.mailchimp.com\/js\/mc-validate.js\"><\/script><script type=\"text\/javascript\">(function($) {window.fnames = new Array(); window.ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[5]='MMERGE5';ftypes[5]='text';fnames[2]='CITY';ftypes[2]='text';fnames[3]='ADDRESS';ftypes[3]='address';fnames[4]='PHONE';ftypes[4]='phone';fnames[6]='MMERGE6';ftypes[6]='number';fnames[7]='MMERGE7';ftypes[7]='text';fnames[8]='MMERGE8';ftypes[8]='text';fnames[9]='MMERGE9';ftypes[9]='text';\/**\n * Translated default messages for the $ validation plugin.\n * Locale: PT_PT\n *\/\n$.extend($.validator.messages, {\n\trequired: \"Campo de preenchimento obrigat&oacute;rio.\",\n\tremote: \"Por favor, corrija este campo.\",\n\temail: \"Por favor, introduza um endere&ccedil;o eletr&oacute;nico v&aacute;lido.\",\n\turl: \"Por favor, introduza um URL v&aacute;lido.\",\n\tdate: \"Por favor, introduza uma data v&aacute;lida.\",\n\tdateISO: \"Por favor, introduza uma data v&aacute;lida (ISO).\",\n\tnumber: \"Por favor, introduza um n&uacute;mero v&aacute;lido.\",\n\tdigits: \"Por favor, introduza apenas d&iacute;gitos.\",\n\tcreditcard: \"Por favor, introduza um n&uacute;mero de cart&atilde;o de cr&eacute;dito v&aacute;lido.\",\n\tequalTo: \"Por favor, introduza de novo o mesmo valor.\",\n\taccept: \"Por favor, introduza um ficheiro com uma extens&atilde;o v&aacute;lida.\",\n\tmaxlength: $.validator.format(\"Por favor, n&atilde;o introduza mais do que {0} caracteres.\"),\n\tminlength: $.validator.format(\"Por favor, introduza pelo menos {0} caracteres.\"),\n\trangelength: $.validator.format(\"Por favor, introduza entre {0} e {1} caracteres.\"),\n\trange: $.validator.format(\"Por favor, introduza um valor entre {0} e {1}.\"),\n\tmax: $.validator.format(\"Por favor, introduza um valor menor ou igual a {0}.\"),\n\tmin: $.validator.format(\"Por favor, introduza um valor maior ou igual a {0}.\")\n});}(jQuery));var $mcj = jQuery.noConflict(true);\n    \/\/ SMS Phone Multi-Country Functionality\n    if(!window.MC) {\n      window.MC = {};\n    }\n    window.MC.smsPhoneData = {\n      defaultCountryCode: 'BR',\n      programs: [],\n      smsProgramDataCountryNames: []\n    };\n\n    function getCountryUnicodeFlag(countryCode) {\n       return countryCode.toUpperCase().replace(\/.\/g, (char) => String.fromCodePoint(char.charCodeAt(0) + 127397))\n    };\n\n    \/\/ HTML sanitization function to prevent XSS\n    function sanitizeHtml(str) {\n      if (typeof str !== 'string') return '';\n      return str\n        .replace(\/&\/g, '&amp;')\n        .replace(\/<\/g, '&lt;')\n        .replace(\/>\/g, '&gt;')\n        .replace(\/\"\/g, '&quot;')\n        .replace(\/'\/g, '&#x27;')\n        .replace(\/\\\/\/g, '&#x2F;');\n    }\n\n    \/\/ URL sanitization function to prevent javascript: and data: URLs\n    function sanitizeUrl(url) {\n      if (typeof url !== 'string') return '';\n      const trimmedUrl = url.trim().toLowerCase();\n      if (trimmedUrl.startsWith('javascript:') || trimmedUrl.startsWith('data:') || trimmedUrl.startsWith('vbscript:')) {\n        return '#';\n      }\n      return url;\n    }\n\n    const getBrowserLanguage = () => {\n      if (!window?.navigator?.language?.split('-')[1]) {\n        return window?.navigator?.language?.toUpperCase();\n      }\n      return window?.navigator?.language?.split('-')[1];\n    };\n\n    function getDefaultCountryProgram(defaultCountryCode, smsProgramData) {\n      if (!smsProgramData || smsProgramData.length === 0) {\n        return null;\n      }\n\n      const browserLanguage = getBrowserLanguage();\n\n      if (browserLanguage) {\n        const foundProgram = smsProgramData.find(\n          (program) => program?.countryCode === browserLanguage,\n        );\n        if (foundProgram) {\n          return foundProgram;\n        }\n      }\n\n      if (defaultCountryCode) {\n        const foundProgram = smsProgramData.find(\n          (program) => program?.countryCode === defaultCountryCode,\n        );\n        if (foundProgram) {\n          return foundProgram;\n        }\n      }\n\n      return smsProgramData[0];\n    }\n\n    function updateSmsLegalText(countryCode, fieldName) {\n      if (!countryCode || !fieldName) {\n        return;\n      }\n      \n      const programs = window?.MC?.smsPhoneData?.programs;\n      if (!programs || !Array.isArray(programs)) {\n        return;\n      }\n      \n      const program = programs.find(program => program?.countryCode === countryCode);\n      if (!program || !program.requiredTemplate) {\n        return;\n      }\n      \n      const legalTextElement = document.querySelector('#legal-text-' + fieldName);\n      if (!legalTextElement) {\n        return;\n      }\n      \n      \/\/ Remove HTML tags and clean up the text\n      const divRegex = new RegExp('<\/?[div][^>]*>', 'gi');\n      const fullAnchorRegex = new RegExp('<a.*?<\/a>', 'g');\n      const anchorRegex = new RegExp('<a href=\"(.*?)\" target=\"(.*?)\">(.*?)<\/a>');\n      \n      const template = program.requiredTemplate.replace(divRegex, '');\n      \n      \n\n      legalTextElement.textContent = '';\n      const parts = template.split(\/(<a href=\".*?\" target=\".*?\">.*?<\\\/a>)\/g);\n      parts.forEach(function(part) {\n        if (!part) {\n          return;\n        }\n        const anchorMatch = part.match(\/<a href=\"(.*?)\" target=\"(.*?)\">(.*?)<\\\/a>\/);\n        if (anchorMatch) {\n          const linkElement = document.createElement('a');\n          linkElement.href = sanitizeUrl(anchorMatch[1]);\n          linkElement.target = sanitizeHtml(anchorMatch[2]);\n          linkElement.textContent = sanitizeHtml(anchorMatch[3]);\n          legalTextElement.appendChild(linkElement);\n        } else {\n          legalTextElement.appendChild(document.createTextNode(part));\n        }\n      });\n          \n    }\n\n    function generateDropdownOptions(smsProgramData) {\n      if (!smsProgramData || smsProgramData.length === 0) {\n        return '';\n      }\n      \n      return smsProgramData.map(program => {\n        const flag = getCountryUnicodeFlag(program.countryCode);\n        const countryName = getCountryName(program.countryCode);\n        const callingCode = program.countryCallingCode || '';\n        \/\/ Sanitize all values to prevent XSS\n        const sanitizedCountryCode = sanitizeHtml(program.countryCode || '');\n        const sanitizedCountryName = sanitizeHtml(countryName || '');\n        const sanitizedCallingCode = sanitizeHtml(callingCode || '');\n        return '<option value=\"' + sanitizedCountryCode + '\">' + sanitizedCountryName + ' ' + sanitizedCallingCode + '<\/option>';\n      }).join('');\n    }\n\n    function getCountryName(countryCode) {\n      if (window.MC?.smsPhoneData?.smsProgramDataCountryNames && Array.isArray(window.MC.smsPhoneData.smsProgramDataCountryNames)) {\n        for (let i = 0; i < window.MC.smsPhoneData.smsProgramDataCountryNames.length; i++) {\n          if (window.MC.smsPhoneData.smsProgramDataCountryNames[i].code === countryCode) {\n            return window.MC.smsPhoneData.smsProgramDataCountryNames[i].name;\n          }\n        }\n      }\n      return countryCode;\n    }\n\n    function getDefaultPlaceholder(countryCode) {\n      if (!countryCode || typeof countryCode !== 'string') {\n        return '+1 000 000 0000'; \/\/ Default US placeholder\n      }\n      \n            var mockPlaceholders = [\n        {\n          countryCode: 'US',\n          placeholder: '+1 000 000 0000',\n          helpText: 'Include the US country code +1 before the phone number',\n        },\n        {\n          countryCode: 'GB',\n          placeholder: '+44 0000 000000',\n          helpText: 'Include the GB country code +44 before the phone number',\n        },\n        {\n          countryCode: 'CA',\n          placeholder: '+1 000 000 0000',\n          helpText: 'Include the CA country code +1 before the phone number',\n        },\n        {\n          countryCode: 'AU',\n          placeholder: '+61 000 000 000',\n          helpText: 'Include the AU country code +61 before the phone number',\n        },\n        {\n          countryCode: 'DE',\n          placeholder: '+49 000 0000000',\n          helpText: 'F\u00fcgen Sie vor der Telefonnummer die DE-L\u00e4ndervorwahl +49 ein',\n        },\n        {\n          countryCode: 'FR',\n          placeholder: '+33 0 00 00 00 00',\n          helpText: 'Incluez le code pays FR +33 avant le num\u00e9ro de t\u00e9l\u00e9phone',\n        },\n        {\n          countryCode: 'ES',\n          placeholder: '+34 000 000 000',\n          helpText: 'Incluya el c\u00f3digo de pa\u00eds ES +34 antes del n\u00famero de tel\u00e9fono',\n        },\n        {\n          countryCode: 'NL',\n          placeholder: '+31 0 00000000',\n          helpText: 'Voeg de NL-landcode +31 toe v\u00f3\u00f3r het telefoonnummer',\n        },\n        {\n          countryCode: 'BE',\n          placeholder: '+32 000 00 00 00',\n          helpText: 'Incluez le code pays BE +32 avant le num\u00e9ro de t\u00e9l\u00e9phone',\n        },\n        {\n          countryCode: 'CH',\n          placeholder: '+41 00 000 00 00',\n          helpText: 'F\u00fcgen Sie vor der Telefonnummer die CH-L\u00e4ndervorwahl +41 ein',\n        },\n        {\n          countryCode: 'AT',\n          placeholder: '+43 000 000 0000',\n          helpText: 'F\u00fcgen Sie vor der Telefonnummer die AT-L\u00e4ndervorwahl +43 ein',\n        },\n        {\n          countryCode: 'IE',\n          placeholder: '+353 00 000 0000',\n          helpText: 'Include the IE country code +353 before the phone number',\n        },\n        {\n          countryCode: 'IT',\n          placeholder: '+39 000 000 0000',\n          helpText: 'Includere il prefisso internazionale IT +39 prima del numero di telefono',\n        },\n        {\n          countryCode: 'NO',\n          placeholder: '+47 000 00 000',\n          helpText: 'Inkluder NO landskode +47 f\u00f8r telefonnummeret',\n        },\n        {\n          countryCode: 'SE',\n          placeholder: '+46 00 000 00 00',\n          helpText: 'Inkludera SE landskod +46 f\u00f6re telefonnumret',\n        },\n        {\n          countryCode: 'DK',\n          placeholder: '+45 00 00 00 00',\n          helpText: 'Inkluder DK landekode +45 f\u00f8r telefonnummeret',\n        },\n        {\n          countryCode: 'FI',\n          placeholder: '+358 00 000 0000',\n          helpText: 'Sis\u00e4llyt\u00e4 FI-maakoodi +358 ennen puhelinnumeroa',\n        },\n        {\n          countryCode: 'EE',\n          placeholder: '+372 0000 0000',\n          helpText: 'Lisage EE riigikood +372 telefoninumbri ette',\n        },\n        {\n          countryCode: 'PL',\n          placeholder: '+48 000 000 000',\n          helpText: 'Podaj numer kierunkowy PL +48 przed numerem telefonu',\n        },\n        {\n          countryCode: 'SK',\n          placeholder: '+421 000 000 000',\n          helpText: 'Pred telef\u00f3nne \u010d\u00edslo uve\u010fte k\u00f3d krajiny SK +421',\n        },\n        {\n          countryCode: 'LV',\n          placeholder: '+371 0000 0000',\n          helpText: 'Iek\u013caujiet LV valsts kodu +371 pirms t\u0101lru\u0146a numura',\n        },\n        {\n          countryCode: 'LT',\n          placeholder: '+370 0000 0000',\n          helpText: '\u012etraukite LT \u0161alies kod\u0105 +370 prie\u0161 telefono numer\u012f',\n        },\n        {\n          countryCode: 'GR',\n          placeholder: '+30 000 000 0000',\n          helpText: '\u03a3\u03c5\u03bc\u03c0\u03b5\u03c1\u03b9\u03bb\u03ac\u03b2\u03b5\u03c4\u03b5 \u03c4\u03bf\u03bd \u03ba\u03c9\u03b4\u03b9\u03ba\u03cc \u03c7\u03ce\u03c1\u03b1\u03c2 GR +30 \u03c0\u03c1\u03b9\u03bd \u03b1\u03c0\u03cc \u03c4\u03bf\u03bd \u03b1\u03c1\u03b9\u03b8\u03bc\u03cc \u03c4\u03b7\u03bb\u03b5\u03c6\u03ce\u03bd\u03bf\u03c5',\n        },\n        {\n          countryCode: 'PT',\n          placeholder: '+351 000 000 000',\n          helpText: 'Inclua o c\u00f3digo de pa\u00eds PT +351 antes do n\u00famero de telefone',\n        },\n        {\n          countryCode: 'HR',\n          placeholder: '+385 00 000 0000',\n          helpText: 'Uklju\u010dite HR pozivni broj dr\u017eave +385 prije telefonskog broja',\n        },\n        {\n          countryCode: 'SI',\n          placeholder: '+386 00 000 000',\n          helpText: 'Vklju\u010dite SI kodo dr\u017eave +386 pred telefonsko \u0161tevilko',\n        },\n        {\n          countryCode: 'IS',\n          placeholder: '+354 000 0000',\n          helpText: 'L\u00e1ttu IS landsn\u00famer +354 fylgja \u00e1 undan s\u00edman\u00famerinu',\n        },\n        {\n          countryCode: 'LU',\n          placeholder: '+352 000 000 000',\n          helpText: 'Incluez le code pays LU +352 avant le num\u00e9ro de t\u00e9l\u00e9phone',\n        },\n        {\n          countryCode: 'MC',\n          placeholder: '+377 00 00 00 00',\n          helpText: 'Incluez le code pays MC +377 avant le num\u00e9ro de t\u00e9l\u00e9phone',\n        },\n        {\n          countryCode: 'AD',\n          placeholder: '+376 000 000',\n          helpText: 'Incloeu el codi de pa\u00eds AD +376 abans del n\u00famero de tel\u00e8fon',\n        },\n        {\n          countryCode: 'JE',\n          placeholder: '+44 0000 000000',\n          helpText: 'Include the JE country code +44 before the phone number',\n        },\n        {\n          countryCode: 'IM',\n          placeholder: '+44 0000 000000',\n          helpText: 'Include the IM country code +44 before the phone number',\n        },\n        {\n          countryCode: 'GG',\n          placeholder: '+44 0000 000000',\n          helpText: 'Include the GG country code +44 before the phone number',\n        },\n        {\n          countryCode: 'AL',\n          placeholder: '+355 00 000 0000',\n          helpText: 'P\u00ebrfshini kodin e vendit AL +355 para numrit t\u00eb telefonit',\n        },\n        {\n          countryCode: 'SM',\n          placeholder: '+378 0000 000000',\n          helpText: 'Includere il prefisso internazionale SM +378 prima del numero di telefono',\n        },\n        {\n          countryCode: 'FO',\n          placeholder: '+298 000000',\n          helpText: 'Inkluder FO landekode +298 f\u00f8r telefonnummeret',\n        },\n        {\n          countryCode: 'MT',\n          placeholder: '+356 0000 0000',\n          helpText: 'Include the MT country code +356 before the phone number',\n        },\n        {\n          countryCode: 'LI',\n          placeholder: '+423 000 0000',\n          helpText: 'F\u00fcgen Sie vor der Telefonnummer die LI-L\u00e4ndervorwahl +423 ein',\n        },\n        {\n          countryCode: 'GI',\n          placeholder: '+350 000 00000',\n          helpText: 'Include the GI country code +350 before the phone number',\n        },\n        {\n          countryCode: 'MD',\n          placeholder: '+373 00 000 000',\n          helpText: 'Include\u021bi codul de \u021bar\u0103 MD +373 \u00eenaintea num\u0103rului de telefon',\n        },\n        {\n          countryCode: 'HU',\n          placeholder: '+36 00 000 0000',\n          helpText: 'A telefonsz\u00e1m el\u0151tt adja meg a HU orsz\u00e1gk\u00f3dot +36',\n        },\n        {\n          countryCode: 'NZ',\n          placeholder: '+64 00 000 0000',\n          helpText: 'Include the NZ country code +64 before the phone number',\n        },\n        {\n          countryCode: 'ME',\n          placeholder: '+382 00 000 000',\n          helpText: 'Uklju\u010dite ME pozivni broj dr\u017eave +382 prije telefonskog broja',\n        },\n      ];\n\n      const selectedPlaceholder = mockPlaceholders.find(function(item) {\n        return item &#038;&#038; item.countryCode === countryCode;\n      });\n      \n      return selectedPlaceholder ? selectedPlaceholder.placeholder : mockPlaceholders[0].placeholder;\n    }\n\n    function updatePlaceholder(countryCode, fieldName) {\n      if (!countryCode || !fieldName) {\n        return;\n      }\n      \n      const phoneInput = document.querySelector('#mce-' + fieldName);\n      if (!phoneInput) {\n        return;\n      }\n      \n      const placeholder = getDefaultPlaceholder(countryCode);\n      if (placeholder) {\n        phoneInput.placeholder = placeholder;\n      }\n    }\n\n    function updateCountryCodeInstruction(countryCode, fieldName) {\n      updatePlaceholder(countryCode, fieldName);\n      \n    }\n\n    function getDefaultHelpText(countryCode) {\n      var mockPlaceholders = [\n        {\n          countryCode: 'US',\n          placeholder: '+1 000 000 0000',\n          helpText: 'Include the US country code +1 before the phone number',\n        },\n        {\n          countryCode: 'GB',\n          placeholder: '+44 0000 000000',\n          helpText: 'Include the GB country code +44 before the phone number',\n        },\n        {\n          countryCode: 'CA',\n          placeholder: '+1 000 000 0000',\n          helpText: 'Include the CA country code +1 before the phone number',\n        },\n        {\n          countryCode: 'AU',\n          placeholder: '+61 000 000 000',\n          helpText: 'Include the AU country code +61 before the phone number',\n        },\n        {\n          countryCode: 'DE',\n          placeholder: '+49 000 0000000',\n          helpText: 'F\u00fcgen Sie vor der Telefonnummer die DE-L\u00e4ndervorwahl +49 ein',\n        },\n        {\n          countryCode: 'FR',\n          placeholder: '+33 0 00 00 00 00',\n          helpText: 'Incluez le code pays FR +33 avant le num\u00e9ro de t\u00e9l\u00e9phone',\n        },\n        {\n          countryCode: 'ES',\n          placeholder: '+34 000 000 000',\n          helpText: 'Incluya el c\u00f3digo de pa\u00eds ES +34 antes del n\u00famero de tel\u00e9fono',\n        },\n        {\n          countryCode: 'NL',\n          placeholder: '+31 0 00000000',\n          helpText: 'Voeg de NL-landcode +31 toe v\u00f3\u00f3r het telefoonnummer',\n        },\n        {\n          countryCode: 'BE',\n          placeholder: '+32 000 00 00 00',\n          helpText: 'Incluez le code pays BE +32 avant le num\u00e9ro de t\u00e9l\u00e9phone',\n        },\n        {\n          countryCode: 'CH',\n          placeholder: '+41 00 000 00 00',\n          helpText: 'F\u00fcgen Sie vor der Telefonnummer die CH-L\u00e4ndervorwahl +41 ein',\n        },\n        {\n          countryCode: 'AT',\n          placeholder: '+43 000 000 0000',\n          helpText: 'F\u00fcgen Sie vor der Telefonnummer die AT-L\u00e4ndervorwahl +43 ein',\n        },\n        {\n          countryCode: 'IE',\n          placeholder: '+353 00 000 0000',\n          helpText: 'Include the IE country code +353 before the phone number',\n        },\n        {\n          countryCode: 'IT',\n          placeholder: '+39 000 000 0000',\n          helpText: 'Includere il prefisso internazionale IT +39 prima del numero di telefono',\n        },\n        {\n          countryCode: 'NO',\n          placeholder: '+47 000 00 000',\n          helpText: 'Inkluder NO landskode +47 f\u00f8r telefonnummeret',\n        },\n        {\n          countryCode: 'SE',\n          placeholder: '+46 00 000 00 00',\n          helpText: 'Inkludera SE landskod +46 f\u00f6re telefonnumret',\n        },\n        {\n          countryCode: 'DK',\n          placeholder: '+45 00 00 00 00',\n          helpText: 'Inkluder DK landekode +45 f\u00f8r telefonnummeret',\n        },\n        {\n          countryCode: 'FI',\n          placeholder: '+358 00 000 0000',\n          helpText: 'Sis\u00e4llyt\u00e4 FI-maakoodi +358 ennen puhelinnumeroa',\n        },\n        {\n          countryCode: 'EE',\n          placeholder: '+372 0000 0000',\n          helpText: 'Lisage EE riigikood +372 telefoninumbri ette',\n        },\n        {\n          countryCode: 'PL',\n          placeholder: '+48 000 000 000',\n          helpText: 'Podaj numer kierunkowy PL +48 przed numerem telefonu',\n        },\n        {\n          countryCode: 'SK',\n          placeholder: '+421 000 000 000',\n          helpText: 'Pred telef\u00f3nne \u010d\u00edslo uve\u010fte k\u00f3d krajiny SK +421',\n        },\n        {\n          countryCode: 'LV',\n          placeholder: '+371 0000 0000',\n          helpText: 'Iek\u013caujiet LV valsts kodu +371 pirms t\u0101lru\u0146a numura',\n        },\n        {\n          countryCode: 'LT',\n          placeholder: '+370 0000 0000',\n          helpText: '\u012etraukite LT \u0161alies kod\u0105 +370 prie\u0161 telefono numer\u012f',\n        },\n        {\n          countryCode: 'GR',\n          placeholder: '+30 000 000 0000',\n          helpText: '\u03a3\u03c5\u03bc\u03c0\u03b5\u03c1\u03b9\u03bb\u03ac\u03b2\u03b5\u03c4\u03b5 \u03c4\u03bf\u03bd \u03ba\u03c9\u03b4\u03b9\u03ba\u03cc \u03c7\u03ce\u03c1\u03b1\u03c2 GR +30 \u03c0\u03c1\u03b9\u03bd \u03b1\u03c0\u03cc \u03c4\u03bf\u03bd \u03b1\u03c1\u03b9\u03b8\u03bc\u03cc \u03c4\u03b7\u03bb\u03b5\u03c6\u03ce\u03bd\u03bf\u03c5',\n        },\n        {\n          countryCode: 'PT',\n          placeholder: '+351 000 000 000',\n          helpText: 'Inclua o c\u00f3digo de pa\u00eds PT +351 antes do n\u00famero de telefone',\n        },\n        {\n          countryCode: 'HR',\n          placeholder: '+385 00 000 0000',\n          helpText: 'Uklju\u010dite HR pozivni broj dr\u017eave +385 prije telefonskog broja',\n        },\n        {\n          countryCode: 'SI',\n          placeholder: '+386 00 000 000',\n          helpText: 'Vklju\u010dite SI kodo dr\u017eave +386 pred telefonsko \u0161tevilko',\n        },\n        {\n          countryCode: 'IS',\n          placeholder: '+354 000 0000',\n          helpText: 'L\u00e1ttu IS landsn\u00famer +354 fylgja \u00e1 undan s\u00edman\u00famerinu',\n        },\n        {\n          countryCode: 'LU',\n          placeholder: '+352 000 000 000',\n          helpText: 'Incluez le code pays LU +352 avant le num\u00e9ro de t\u00e9l\u00e9phone',\n        },\n        {\n          countryCode: 'MC',\n          placeholder: '+377 00 00 00 00',\n          helpText: 'Incluez le code pays MC +377 avant le num\u00e9ro de t\u00e9l\u00e9phone',\n        },\n        {\n          countryCode: 'AD',\n          placeholder: '+376 000 000',\n          helpText: 'Incloeu el codi de pa\u00eds AD +376 abans del n\u00famero de tel\u00e8fon',\n        },\n        {\n          countryCode: 'JE',\n          placeholder: '+44 0000 000000',\n          helpText: 'Include the JE country code +44 before the phone number',\n        },\n        {\n          countryCode: 'IM',\n          placeholder: '+44 0000 000000',\n          helpText: 'Include the IM country code +44 before the phone number',\n        },\n        {\n          countryCode: 'GG',\n          placeholder: '+44 0000 000000',\n          helpText: 'Include the GG country code +44 before the phone number',\n        },\n        {\n          countryCode: 'AL',\n          placeholder: '+355 00 000 0000',\n          helpText: 'P\u00ebrfshini kodin e vendit AL +355 para numrit t\u00eb telefonit',\n        },\n        {\n          countryCode: 'SM',\n          placeholder: '+378 0000 000000',\n          helpText: 'Includere il prefisso internazionale SM +378 prima del numero di telefono',\n        },\n        {\n          countryCode: 'FO',\n          placeholder: '+298 000000',\n          helpText: 'Inkluder FO landekode +298 f\u00f8r telefonnummeret',\n        },\n        {\n          countryCode: 'MT',\n          placeholder: '+356 0000 0000',\n          helpText: 'Include the MT country code +356 before the phone number',\n        },\n        {\n          countryCode: 'LI',\n          placeholder: '+423 000 0000',\n          helpText: 'F\u00fcgen Sie vor der Telefonnummer die LI-L\u00e4ndervorwahl +423 ein',\n        },\n        {\n          countryCode: 'GI',\n          placeholder: '+350 000 00000',\n          helpText: 'Include the GI country code +350 before the phone number',\n        },\n        {\n          countryCode: 'MD',\n          placeholder: '+373 00 000 000',\n          helpText: 'Include\u021bi codul de \u021bar\u0103 MD +373 \u00eenaintea num\u0103rului de telefon',\n        },\n        {\n          countryCode: 'HU',\n          placeholder: '+36 00 000 0000',\n          helpText: 'A telefonsz\u00e1m el\u0151tt adja meg a HU orsz\u00e1gk\u00f3dot +36',\n        },\n        {\n          countryCode: 'NZ',\n          placeholder: '+64 00 000 0000',\n          helpText: 'Include the NZ country code +64 before the phone number',\n        },\n        {\n          countryCode: 'ME',\n          placeholder: '+382 00 000 000',\n          helpText: 'Uklju\u010dite ME pozivni broj dr\u017eave +382 prije telefonskog broja',\n        },\n      ];\n      \n      if (!countryCode || typeof countryCode !== 'string') {\n        return mockPlaceholders[0].helpText;\n      }\n      \n      const selectedHelpText = mockPlaceholders.find(function(item) {\n          return item &#038;&#038; item.countryCode === countryCode;\n        });\n        \n        return selectedHelpText ? selectedHelpText.helpText : mockPlaceholders[0].helpText;\n    }\n\n    function setDefaultHelpText(countryCode) {\n      const helpTextSpan = document.querySelector('#help-text');\n      if (!helpTextSpan) {\n        return;\n      }\n\n        \n    }\n\n    function updateHelpTextCountryCode(countryCode, fieldName) {\n      if (!countryCode || !fieldName) {\n        return;\n      }\n      \n      setDefaultHelpText(countryCode);\n    }\n\n    function initializeSmsPhoneDropdown(fieldName) {\n      if (!fieldName || typeof fieldName !== 'string') {\n        return;\n      }\n      \n      const dropdown = document.querySelector('#country-select-' + fieldName);\n      const displayFlag = document.querySelector('#flag-display-' + fieldName);\n      \n      if (!dropdown || !displayFlag) {\n        return;\n      }\n\n      const smsPhoneData = window.MC?.smsPhoneData;\n      if (smsPhoneData &#038;&#038; smsPhoneData.programs &#038;&#038; Array.isArray(smsPhoneData.programs)) {\n        dropdown.innerHTML = generateDropdownOptions(smsPhoneData.programs);\n      }\n\n      const defaultProgram = getDefaultCountryProgram(smsPhoneData?.defaultCountryCode, smsPhoneData?.programs);\n      if (defaultProgram &#038;&#038; defaultProgram.countryCode) {\n        dropdown.value = defaultProgram.countryCode;\n        \n        const flagSpan = displayFlag?.querySelector('#flag-emoji-' + fieldName);\n        if (flagSpan) {\n          flagSpan.textContent = getCountryUnicodeFlag(defaultProgram.countryCode);\n          flagSpan.setAttribute('aria-label', sanitizeHtml(defaultProgram.countryCode) + ' flag');\n        }\n        \n        updateSmsLegalText(defaultProgram.countryCode, fieldName);\n        updatePlaceholder(defaultProgram.countryCode, fieldName);\n        updateCountryCodeInstruction(defaultProgram.countryCode, fieldName);\n      }\n\n     \n      var smsNotRequiredRemoveCountryCodeEnabled = true;\n      var smsField = Object.values({\"EMAIL\":{\"name\":\"EMAIL\",\"label\":\"E-mail\",\"helper_text\":\"\",\"type\":\"email\",\"required\":true,\"audience_field_name\":\"E-mail\",\"merge_id\":0,\"help_text_enabled\":false,\"enabled\":true,\"order\":0,\"field_type\":\"merge\"},\"FNAME\":{\"name\":\"FNAME\",\"label\":\"Nome\",\"helper_text\":\"\",\"type\":\"text\",\"required\":false,\"audience_field_name\":\"Nome\",\"enabled\":false,\"order\":null,\"field_type\":\"merge\",\"merge_id\":1},\"MMERGE5\":{\"name\":\"MMERGE5\",\"label\":\"Empresa\",\"helper_text\":\"\",\"type\":\"text\",\"required\":false,\"audience_field_name\":\"Empresa\",\"enabled\":false,\"order\":null,\"field_type\":\"merge\",\"merge_id\":5},\"CITY\":{\"name\":\"CITY\",\"label\":\"Cidade\",\"helper_text\":\"\",\"type\":\"text\",\"required\":false,\"audience_field_name\":\"Cidade\",\"enabled\":false,\"order\":null,\"field_type\":\"merge\",\"merge_id\":2},\"ADDRESS\":{\"name\":\"ADDRESS\",\"label\":\"Address\",\"helper_text\":\"\",\"type\":\"address\",\"required\":false,\"audience_field_name\":\"Address\",\"enabled\":false,\"order\":null,\"field_type\":\"merge\",\"merge_id\":3,\"countries\":{\"2\":\"Albania\",\"3\":\"Algeria\",\"4\":\"Andorra\",\"5\":\"Angola\",\"6\":\"Argentina\",\"7\":\"Armenia\",\"8\":\"Australia\",\"9\":\"Austria\",\"10\":\"Azerbaijan\",\"11\":\"Bahamas\",\"12\":\"Bahrain\",\"13\":\"Bangladesh\",\"14\":\"Barbados\",\"15\":\"Belarus\",\"16\":\"Belgium\",\"17\":\"Belize\",\"18\":\"Benin\",\"19\":\"Bermuda\",\"20\":\"Bhutan\",\"21\":\"Bolivia\",\"22\":\"Bosnia and Herzegovina\",\"23\":\"Botswana\",\"24\":\"Brazil\",\"25\":\"Bulgaria\",\"26\":\"Burkina Faso\",\"27\":\"Burundi\",\"28\":\"Cambodia\",\"29\":\"Cameroon\",\"30\":\"Canada\",\"31\":\"Cape Verde\",\"32\":\"Cayman Islands\",\"33\":\"Central African Republic\",\"34\":\"Chad\",\"35\":\"Chile\",\"36\":\"China\",\"37\":\"Colombia\",\"38\":\"Congo\",\"40\":\"Croatia\",\"41\":\"Cyprus\",\"42\":\"Czech Republic\",\"43\":\"Denmark\",\"44\":\"Djibouti\",\"45\":\"Ecuador\",\"46\":\"Egypt\",\"47\":\"El Salvador\",\"48\":\"Equatorial Guinea\",\"49\":\"Eritrea\",\"50\":\"Estonia\",\"51\":\"Ethiopia\",\"52\":\"Fiji\",\"53\":\"Finland\",\"54\":\"France\",\"56\":\"Gabon\",\"57\":\"Gambia\",\"58\":\"Georgia\",\"59\":\"Germany\",\"60\":\"Ghana\",\"61\":\"Greece\",\"62\":\"Guam\",\"63\":\"Guinea\",\"64\":\"Guinea-Bissau\",\"65\":\"Guyana\",\"66\":\"Honduras\",\"67\":\"Hong Kong\",\"68\":\"Hungary\",\"69\":\"Iceland\",\"70\":\"India\",\"71\":\"Indonesia\",\"74\":\"Ireland\",\"75\":\"Israel\",\"76\":\"Italy\",\"78\":\"Japan\",\"79\":\"Jordan\",\"80\":\"Kazakhstan\",\"81\":\"Kenya\",\"82\":\"Kuwait\",\"83\":\"Kyrgyzstan\",\"84\":\"Lao People's Democratic Republic\",\"85\":\"Latvia\",\"86\":\"Lebanon\",\"87\":\"Lesotho\",\"88\":\"Liberia\",\"90\":\"Liechtenstein\",\"91\":\"Lithuania\",\"92\":\"Luxembourg\",\"93\":\"Macedonia\",\"94\":\"Madagascar\",\"95\":\"Malawi\",\"96\":\"Malaysia\",\"97\":\"Maldives\",\"98\":\"Mali\",\"99\":\"Malta\",\"100\":\"Mauritania\",\"101\":\"Mexico\",\"102\":\"Moldova\",\"103\":\"Monaco\",\"104\":\"Mongolia\",\"105\":\"Morocco\",\"106\":\"Mozambique\",\"107\":\"Namibia\",\"108\":\"Nepal\",\"109\":\"Netherlands\",\"110\":\"Netherlands Antilles\",\"111\":\"New Zealand\",\"112\":\"Nicaragua\",\"113\":\"Niger\",\"114\":\"Nigeria\",\"116\":\"Norway\",\"117\":\"Oman\",\"118\":\"Pakistan\",\"119\":\"Panama\",\"120\":\"Paraguay\",\"121\":\"Peru\",\"122\":\"Philippines\",\"123\":\"Poland\",\"124\":\"Portugal\",\"126\":\"Qatar\",\"127\":\"Reunion\",\"128\":\"Romania\",\"129\":\"Russia\",\"130\":\"Rwanda\",\"132\":\"Samoa (Independent)\",\"133\":\"Saudi Arabia\",\"134\":\"Senegal\",\"135\":\"Seychelles\",\"136\":\"Sierra Leone\",\"137\":\"Singapore\",\"138\":\"Slovakia\",\"139\":\"Slovenia\",\"140\":\"Somalia\",\"141\":\"South Africa\",\"142\":\"South Korea\",\"143\":\"Spain\",\"144\":\"Sri Lanka\",\"146\":\"Suriname\",\"147\":\"Swaziland\",\"148\":\"Sweden\",\"149\":\"Switzerland\",\"152\":\"Taiwan\",\"153\":\"Tanzania\",\"154\":\"Thailand\",\"155\":\"Togo\",\"156\":\"Tunisia\",\"157\":\"Turkiye\",\"158\":\"Turkmenistan\",\"159\":\"Uganda\",\"161\":\"Ukraine\",\"162\":\"United Arab Emirates\",\"163\":\"Uruguay\",\"164\":\"USA\",\"165\":\"Uzbekistan\",\"166\":\"Vatican City State (Holy See)\",\"167\":\"Venezuela\",\"168\":\"Vietnam\",\"169\":\"Virgin Islands (British)\",\"170\":\"Yemen\",\"173\":\"Zambia\",\"174\":\"Zimbabwe\",\"175\":\"Antigua And Barbuda\",\"176\":\"Anguilla\",\"178\":\"American Samoa\",\"179\":\"Aruba\",\"180\":\"Brunei Darussalam\",\"181\":\"Bouvet Island\",\"183\":\"Cook Islands\",\"185\":\"Christmas Island\",\"187\":\"Dominican Republic\",\"188\":\"Western Sahara\",\"189\":\"Falkland Islands\",\"191\":\"Faroe Islands\",\"192\":\"Grenada\",\"193\":\"French Guiana\",\"194\":\"Gibraltar\",\"195\":\"Greenland\",\"196\":\"Guadeloupe\",\"198\":\"Guatemala\",\"200\":\"Haiti\",\"202\":\"Jamaica\",\"203\":\"Kiribati\",\"204\":\"Comoros\",\"205\":\"Saint Kitts and Nevis\",\"206\":\"Saint Lucia\",\"207\":\"Marshall Islands\",\"208\":\"Macau\",\"210\":\"Martinique\",\"212\":\"Mauritius\",\"213\":\"New Caledonia\",\"214\":\"Norfolk Island\",\"215\":\"Nauru\",\"217\":\"Niue\",\"219\":\"Papua New Guinea\",\"221\":\"Pitcairn\",\"222\":\"Palau\",\"223\":\"Solomon Islands\",\"225\":\"Svalbard and Jan Mayen Islands\",\"227\":\"San Marino\",\"232\":\"Tonga\",\"233\":\"Timor-Leste\",\"234\":\"Trinidad and Tobago\",\"235\":\"Tuvalu\",\"237\":\"Saint Vincent and the Grenadines\",\"238\":\"Virgin Islands (U.S.)\",\"239\":\"Vanuatu\",\"241\":\"Mayotte\",\"242\":\"Myanmar\",\"255\":\"Sao Tome and Principe\",\"257\":\"South Georgia and the South Sandwich Islands\",\"260\":\"Tajikistan\",\"262\":\"United Kingdom\",\"268\":\"Costa Rica\",\"270\":\"Guernsey\",\"272\":\"North Korea\",\"274\":\"Afghanistan\",\"275\":\"Cote D'Ivoire\",\"276\":\"Cuba\",\"277\":\"French Polynesia\",\"278\":\"Iran\",\"279\":\"Iraq\",\"281\":\"Libya\",\"282\":\"Palestine\",\"285\":\"Syria\",\"286\":\"Aaland Islands\",\"287\":\"Turks &#038; Caicos Islands\",\"288\":\"Jersey  (Channel Islands)\",\"289\":\"Dominica\",\"290\":\"Montenegro\",\"293\":\"Sudan\",\"294\":\"Montserrat\",\"298\":\"Curacao\",\"302\":\"Sint Maarten\",\"311\":\"South Sudan\",\"315\":\"Republic of Kosovo\",\"318\":\"Congo, Democratic Republic of the\",\"323\":\"Isle of Man\",\"324\":\"Saint Martin\",\"325\":\"Bonaire, Saint Eustatius and Saba\",\"326\":\"Serbia\"},\"defaultcountry\":164},\"PHONE\":{\"name\":\"PHONE\",\"label\":\"Phone Number\",\"helper_text\":\"\",\"type\":\"phone\",\"required\":false,\"audience_field_name\":\"Phone Number\",\"phoneformat\":\"\",\"enabled\":false,\"order\":null,\"field_type\":\"merge\",\"merge_id\":4},\"MMERGE6\":{\"name\":\"MMERGE6\",\"label\":\"CPF\",\"helper_text\":\"\",\"type\":\"number\",\"required\":false,\"audience_field_name\":\"CPF\",\"enabled\":false,\"order\":null,\"field_type\":\"merge\",\"merge_id\":6},\"MMERGE7\":{\"name\":\"MMERGE7\",\"label\":\"campo-teste1\",\"helper_text\":\"\",\"type\":\"text\",\"required\":false,\"audience_field_name\":\"campo-teste1\",\"enabled\":false,\"order\":null,\"field_type\":\"merge\",\"merge_id\":7},\"MMERGE8\":{\"name\":\"MMERGE8\",\"label\":\"campo-teste2\",\"helper_text\":\"\",\"type\":\"text\",\"required\":false,\"audience_field_name\":\"campo-teste2\",\"enabled\":false,\"order\":null,\"field_type\":\"merge\",\"merge_id\":8},\"MMERGE9\":{\"name\":\"MMERGE9\",\"label\":\"OBT Gestor\",\"helper_text\":\"\",\"type\":\"text\",\"required\":false,\"audience_field_name\":\"OBT Gestor\",\"enabled\":false,\"order\":null,\"field_type\":\"merge\",\"merge_id\":9},\"interests_184279\":{\"name\":\"interests_184279\",\"label\":\"Clientes Confirmados\",\"helper_text\":\"\",\"type\":\"checkbox\",\"required\":false,\"choices\":[{\"value\":\"1\",\"label\":\"Confirmado\"}],\"audience_field_name\":\"Clientes Confirmados\",\"enabled\":false,\"order\":null,\"field_type\":\"group\",\"group_id\":184279},\"interests_184283\":{\"name\":\"interests_184283\",\"label\":\"Prospects Confirmados\",\"helper_text\":\"\",\"type\":\"checkbox\",\"required\":false,\"choices\":[{\"value\":\"2\",\"label\":\"Confirmado\"}],\"audience_field_name\":\"Prospects Confirmados\",\"enabled\":false,\"order\":null,\"field_type\":\"group\",\"group_id\":184283},\"interests_210009\":{\"name\":\"interests_210009\",\"label\":\"Equipe Confirmados\",\"helper_text\":\"\",\"type\":\"checkbox\",\"required\":false,\"choices\":[{\"value\":\"4\",\"label\":\"Confirmado\"}],\"audience_field_name\":\"Equipe Confirmados\",\"enabled\":false,\"order\":null,\"field_type\":\"group\",\"group_id\":210009}}).find(function(f) { return f.name === fieldName &#038;&#038; f.type === 'smsphone'; });\n      var isRequired = smsField ? smsField.required : false;\n      var shouldAppendCountryCode = smsNotRequiredRemoveCountryCodeEnabled ? isRequired : true;\n      \n      var phoneInput = document.querySelector('#mce-' + fieldName);\n      if (phoneInput &#038;&#038; defaultProgram.countryCallingCode &#038;&#038; shouldAppendCountryCode) {\n        phoneInput.value = defaultProgram.countryCallingCode;\n      }\n      \n\n\n      displayFlag?.addEventListener('click', function(e) {\n        dropdown.focus();\n      });\n\n\n      dropdown?.addEventListener('change', function() {\n        const selectedCountry = this.value;\n        \n        if (!selectedCountry || typeof selectedCountry !== 'string') {\n          return;\n        }\n        \n        const flagSpan = displayFlag?.querySelector('#flag-emoji-' + fieldName);\n        if (flagSpan) {\n          flagSpan.textContent = getCountryUnicodeFlag(selectedCountry);\n          flagSpan.setAttribute('aria-label', sanitizeHtml(selectedCountry) + ' flag');\n        }\n\n         \n        const selectedProgram = window.MC?.smsPhoneData?.programs.find(function(program) {\n          return program &#038;&#038; program.countryCode === selectedCountry;\n        });\n\n        var smsNotRequiredRemoveCountryCodeEnabled = true;\n        var smsField = Object.values({\"EMAIL\":{\"name\":\"EMAIL\",\"label\":\"E-mail\",\"helper_text\":\"\",\"type\":\"email\",\"required\":true,\"audience_field_name\":\"E-mail\",\"merge_id\":0,\"help_text_enabled\":false,\"enabled\":true,\"order\":0,\"field_type\":\"merge\"},\"FNAME\":{\"name\":\"FNAME\",\"label\":\"Nome\",\"helper_text\":\"\",\"type\":\"text\",\"required\":false,\"audience_field_name\":\"Nome\",\"enabled\":false,\"order\":null,\"field_type\":\"merge\",\"merge_id\":1},\"MMERGE5\":{\"name\":\"MMERGE5\",\"label\":\"Empresa\",\"helper_text\":\"\",\"type\":\"text\",\"required\":false,\"audience_field_name\":\"Empresa\",\"enabled\":false,\"order\":null,\"field_type\":\"merge\",\"merge_id\":5},\"CITY\":{\"name\":\"CITY\",\"label\":\"Cidade\",\"helper_text\":\"\",\"type\":\"text\",\"required\":false,\"audience_field_name\":\"Cidade\",\"enabled\":false,\"order\":null,\"field_type\":\"merge\",\"merge_id\":2},\"ADDRESS\":{\"name\":\"ADDRESS\",\"label\":\"Address\",\"helper_text\":\"\",\"type\":\"address\",\"required\":false,\"audience_field_name\":\"Address\",\"enabled\":false,\"order\":null,\"field_type\":\"merge\",\"merge_id\":3,\"countries\":{\"2\":\"Albania\",\"3\":\"Algeria\",\"4\":\"Andorra\",\"5\":\"Angola\",\"6\":\"Argentina\",\"7\":\"Armenia\",\"8\":\"Australia\",\"9\":\"Austria\",\"10\":\"Azerbaijan\",\"11\":\"Bahamas\",\"12\":\"Bahrain\",\"13\":\"Bangladesh\",\"14\":\"Barbados\",\"15\":\"Belarus\",\"16\":\"Belgium\",\"17\":\"Belize\",\"18\":\"Benin\",\"19\":\"Bermuda\",\"20\":\"Bhutan\",\"21\":\"Bolivia\",\"22\":\"Bosnia and Herzegovina\",\"23\":\"Botswana\",\"24\":\"Brazil\",\"25\":\"Bulgaria\",\"26\":\"Burkina Faso\",\"27\":\"Burundi\",\"28\":\"Cambodia\",\"29\":\"Cameroon\",\"30\":\"Canada\",\"31\":\"Cape Verde\",\"32\":\"Cayman Islands\",\"33\":\"Central African Republic\",\"34\":\"Chad\",\"35\":\"Chile\",\"36\":\"China\",\"37\":\"Colombia\",\"38\":\"Congo\",\"40\":\"Croatia\",\"41\":\"Cyprus\",\"42\":\"Czech Republic\",\"43\":\"Denmark\",\"44\":\"Djibouti\",\"45\":\"Ecuador\",\"46\":\"Egypt\",\"47\":\"El Salvador\",\"48\":\"Equatorial Guinea\",\"49\":\"Eritrea\",\"50\":\"Estonia\",\"51\":\"Ethiopia\",\"52\":\"Fiji\",\"53\":\"Finland\",\"54\":\"France\",\"56\":\"Gabon\",\"57\":\"Gambia\",\"58\":\"Georgia\",\"59\":\"Germany\",\"60\":\"Ghana\",\"61\":\"Greece\",\"62\":\"Guam\",\"63\":\"Guinea\",\"64\":\"Guinea-Bissau\",\"65\":\"Guyana\",\"66\":\"Honduras\",\"67\":\"Hong Kong\",\"68\":\"Hungary\",\"69\":\"Iceland\",\"70\":\"India\",\"71\":\"Indonesia\",\"74\":\"Ireland\",\"75\":\"Israel\",\"76\":\"Italy\",\"78\":\"Japan\",\"79\":\"Jordan\",\"80\":\"Kazakhstan\",\"81\":\"Kenya\",\"82\":\"Kuwait\",\"83\":\"Kyrgyzstan\",\"84\":\"Lao People's Democratic Republic\",\"85\":\"Latvia\",\"86\":\"Lebanon\",\"87\":\"Lesotho\",\"88\":\"Liberia\",\"90\":\"Liechtenstein\",\"91\":\"Lithuania\",\"92\":\"Luxembourg\",\"93\":\"Macedonia\",\"94\":\"Madagascar\",\"95\":\"Malawi\",\"96\":\"Malaysia\",\"97\":\"Maldives\",\"98\":\"Mali\",\"99\":\"Malta\",\"100\":\"Mauritania\",\"101\":\"Mexico\",\"102\":\"Moldova\",\"103\":\"Monaco\",\"104\":\"Mongolia\",\"105\":\"Morocco\",\"106\":\"Mozambique\",\"107\":\"Namibia\",\"108\":\"Nepal\",\"109\":\"Netherlands\",\"110\":\"Netherlands Antilles\",\"111\":\"New Zealand\",\"112\":\"Nicaragua\",\"113\":\"Niger\",\"114\":\"Nigeria\",\"116\":\"Norway\",\"117\":\"Oman\",\"118\":\"Pakistan\",\"119\":\"Panama\",\"120\":\"Paraguay\",\"121\":\"Peru\",\"122\":\"Philippines\",\"123\":\"Poland\",\"124\":\"Portugal\",\"126\":\"Qatar\",\"127\":\"Reunion\",\"128\":\"Romania\",\"129\":\"Russia\",\"130\":\"Rwanda\",\"132\":\"Samoa (Independent)\",\"133\":\"Saudi Arabia\",\"134\":\"Senegal\",\"135\":\"Seychelles\",\"136\":\"Sierra Leone\",\"137\":\"Singapore\",\"138\":\"Slovakia\",\"139\":\"Slovenia\",\"140\":\"Somalia\",\"141\":\"South Africa\",\"142\":\"South Korea\",\"143\":\"Spain\",\"144\":\"Sri Lanka\",\"146\":\"Suriname\",\"147\":\"Swaziland\",\"148\":\"Sweden\",\"149\":\"Switzerland\",\"152\":\"Taiwan\",\"153\":\"Tanzania\",\"154\":\"Thailand\",\"155\":\"Togo\",\"156\":\"Tunisia\",\"157\":\"Turkiye\",\"158\":\"Turkmenistan\",\"159\":\"Uganda\",\"161\":\"Ukraine\",\"162\":\"United Arab Emirates\",\"163\":\"Uruguay\",\"164\":\"USA\",\"165\":\"Uzbekistan\",\"166\":\"Vatican City State (Holy See)\",\"167\":\"Venezuela\",\"168\":\"Vietnam\",\"169\":\"Virgin Islands (British)\",\"170\":\"Yemen\",\"173\":\"Zambia\",\"174\":\"Zimbabwe\",\"175\":\"Antigua And Barbuda\",\"176\":\"Anguilla\",\"178\":\"American Samoa\",\"179\":\"Aruba\",\"180\":\"Brunei Darussalam\",\"181\":\"Bouvet Island\",\"183\":\"Cook Islands\",\"185\":\"Christmas Island\",\"187\":\"Dominican Republic\",\"188\":\"Western Sahara\",\"189\":\"Falkland Islands\",\"191\":\"Faroe Islands\",\"192\":\"Grenada\",\"193\":\"French Guiana\",\"194\":\"Gibraltar\",\"195\":\"Greenland\",\"196\":\"Guadeloupe\",\"198\":\"Guatemala\",\"200\":\"Haiti\",\"202\":\"Jamaica\",\"203\":\"Kiribati\",\"204\":\"Comoros\",\"205\":\"Saint Kitts and Nevis\",\"206\":\"Saint Lucia\",\"207\":\"Marshall Islands\",\"208\":\"Macau\",\"210\":\"Martinique\",\"212\":\"Mauritius\",\"213\":\"New Caledonia\",\"214\":\"Norfolk 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Islands)\",\"289\":\"Dominica\",\"290\":\"Montenegro\",\"293\":\"Sudan\",\"294\":\"Montserrat\",\"298\":\"Curacao\",\"302\":\"Sint Maarten\",\"311\":\"South Sudan\",\"315\":\"Republic of Kosovo\",\"318\":\"Congo, Democratic Republic of the\",\"323\":\"Isle of Man\",\"324\":\"Saint Martin\",\"325\":\"Bonaire, Saint Eustatius and Saba\",\"326\":\"Serbia\"},\"defaultcountry\":164},\"PHONE\":{\"name\":\"PHONE\",\"label\":\"Phone Number\",\"helper_text\":\"\",\"type\":\"phone\",\"required\":false,\"audience_field_name\":\"Phone 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Gestor\",\"enabled\":false,\"order\":null,\"field_type\":\"merge\",\"merge_id\":9},\"interests_184279\":{\"name\":\"interests_184279\",\"label\":\"Clientes Confirmados\",\"helper_text\":\"\",\"type\":\"checkbox\",\"required\":false,\"choices\":[{\"value\":\"1\",\"label\":\"Confirmado\"}],\"audience_field_name\":\"Clientes Confirmados\",\"enabled\":false,\"order\":null,\"field_type\":\"group\",\"group_id\":184279},\"interests_184283\":{\"name\":\"interests_184283\",\"label\":\"Prospects Confirmados\",\"helper_text\":\"\",\"type\":\"checkbox\",\"required\":false,\"choices\":[{\"value\":\"2\",\"label\":\"Confirmado\"}],\"audience_field_name\":\"Prospects Confirmados\",\"enabled\":false,\"order\":null,\"field_type\":\"group\",\"group_id\":184283},\"interests_210009\":{\"name\":\"interests_210009\",\"label\":\"Equipe Confirmados\",\"helper_text\":\"\",\"type\":\"checkbox\",\"required\":false,\"choices\":[{\"value\":\"4\",\"label\":\"Confirmado\"}],\"audience_field_name\":\"Equipe Confirmados\",\"enabled\":false,\"order\":null,\"field_type\":\"group\",\"group_id\":210009}}).find(function(f) { return f.name === fieldName &#038;&#038; f.type === 'smsphone'; });\n        var isRequired = smsField ? smsField.required : false;\n        var shouldAppendCountryCode = smsNotRequiredRemoveCountryCodeEnabled ? isRequired : true;\n        \n        var phoneInput = document.querySelector('#mce-' + fieldName);\n        if (phoneInput &#038;&#038; selectedProgram.countryCallingCode &#038;&#038; shouldAppendCountryCode) {\n          phoneInput.value = selectedProgram.countryCallingCode;\n        }\n        \n        \n        updateSmsLegalText(selectedCountry, fieldName);\n        updatePlaceholder(selectedCountry, fieldName);\n        updateCountryCodeInstruction(selectedCountry, fieldName);\n      });\n    }\n\n    document.addEventListener('DOMContentLoaded', function() {\n      const smsPhoneFields = document.querySelectorAll('[id^=\"country-select-\"]');\n      \n      smsPhoneFields.forEach(function(dropdown) {\n        const fieldName = dropdown?.id.replace('country-select-', '');\n        initializeSmsPhoneDropdown(fieldName);\n      });\n    });\n    <\/script><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-26cd7e4c\"><\/div>\n<\/div>\n\n\n\n<p>Em um cen\u00e1rio corporativo cada vez mais din\u00e2mico, empresas precisam estruturar processos claros de Duty of Care para proteger colaboradores, reduzir riscos e garantir suporte r\u00e1pido em situa\u00e7\u00f5es emergenciais. Neste conte\u00fado, voc\u00ea vai entender o que \u00e9 Duty of Care, como criar uma pol\u00edtica do zero, o que n\u00e3o pode faltar nela, os principais desafios enfrentados por gestores de viagens e como uma TMC especializada pode apoiar desde a constru\u00e7\u00e3o da pol\u00edtica at\u00e9 o suporte operacional 24\/7. Se sua empresa est\u00e1 come\u00e7ando do zero ou deseja amadurecer seus processos, este guia traz reflex\u00f5es pr\u00e1ticas, estrat\u00e9gicas e aplic\u00e1veis para fortalecer a gest\u00e3o de viagens corporativas com mais seguran\u00e7a, controle e experi\u00eancia para todos os envolvidos.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Como criar uma pol\u00edtica de Duty of Care do zero<\/h1>\n\n\n\n<p><\/p>\n\n\n\n<p>Viajar a trabalho parece simples quando tudo acontece conforme o planejado. O voo decola no hor\u00e1rio, o hotel est\u00e1 confirmado, o transporte chega corretamente e o colaborador retorna sem intercorr\u00eancias. Por\u00e9m, quem atua na gest\u00e3o de viagens corporativas sabe que a realidade nem sempre funciona dessa forma.<\/p>\n\n\n\n<p>Cancelamentos de voos, problemas clim\u00e1ticos, quest\u00f5es de seguran\u00e7a p\u00fablica e <a href=\"https:\/\/dynamictravel.com.br\/blog\/situacoes-do-dia-a-dia-que-so-quem-viaja-a-trabalho-conhece\/\"><strong>situa\u00e7\u00f5es emergenciais fazem parte da rotina<\/strong><\/a> de quem administra viagens corporativas diariamente.<\/p>\n\n\n\n<p>Mais do que um conceito, o Duty of Care representa o dever da empresa em cuidar da seguran\u00e7a, do bem-estar e da integridade dos seus colaboradores durante deslocamentos profissionais. E isso envolve desde pol\u00edticas claras at\u00e9 suporte operacional eficiente para agir rapidamente em momentos cr\u00edticos.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Na pr\u00e1tica, muitos profissionais ainda enfrentam d\u00favidas como:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Como equilibrar seguran\u00e7a, experi\u00eancia do viajante e controle operacional?<\/li>\n\n\n\n<li>Como criar uma pol\u00edtica de seguran\u00e7a eficiente?<\/li>\n\n\n\n<li>O que n\u00e3o pode faltar em um processo de Duty of Care?<\/li>\n\n\n\n<li>Como estruturar fluxos de emerg\u00eancia?<\/li>\n\n\n\n<li>Quem deve ser acionado em situa\u00e7\u00f5es cr\u00edticas?<\/li>\n\n\n\n<li>Como garantir rastreabilidade dos viajantes?<\/li>\n\n\n\n<li>Qual o papel da TMC nesse processo?<\/li>\n<\/ul>\n\n\n\n<p>A verdade \u00e9 que n\u00e3o existe uma pol\u00edtica \u00fanica que funcione para todas as empresas. Existem organiza\u00e7\u00f5es com opera\u00e7\u00f5es nacionais, outras com atua\u00e7\u00e3o global, modelos centralizados, descentralizados, h\u00edbridos, perfis distintos de viajantes e diferentes n\u00edveis de maturidade na gest\u00e3o.<\/p>\n\n\n\n<p>Por isso, construir um processo s\u00f3lido de Duty of Care exige an\u00e1lise estrat\u00e9gica, alinhamento interno, tecnologia, comunica\u00e7\u00e3o eficiente e parceiros preparados para apoiar em qualquer cen\u00e1rio.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-default\"\/>\n\n\n\n<p><\/p>\n\n\n\n<p><strong><mark class=\"has-inline-color has-ast-global-color-1-color\">Objetivo deste artigo:<br><\/mark><\/strong>Neste conte\u00fado, voc\u00ea ter\u00e1 a oportunidade de conferir como criar uma pol\u00edtica de Duty of Care do zero.<\/p>\n\n\n\t\t\t\t<div class=\"wp-block-uagb-table-of-contents uagb-toc__align-left uagb-toc__columns-1  uagb-block-22cdf7aa      \"\n\t\t\t\t\tdata-scroll= \"1\"\n\t\t\t\t\tdata-offset= \"30\"\n\t\t\t\t\tstyle=\"\"\n\t\t\t\t>\n\t\t\t\t<div class=\"uagb-toc__wrap\">\n\t\t\t\t\t\t<div class=\"uagb-toc__title\">\n\t\t\t\t\t\t\t<strong><mark class=\"has-inline-color has-ast-global-color-1-color\">O que voc\u00ea vai encontrar nesse conte\u00fado<\/mark><\/strong>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uagb-toc__list-wrap \">\n\t\t\t\t\t\t<ol class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#como-criar-uma-pol\u00edtica-de-duty-of-care-do-zero\" class=\"uagb-toc-link__trigger\">Como criar uma pol\u00edtica de Duty of Care do zero<\/a><ul class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#na-pr\u00e1tica-muitos-profissionais-ainda-enfrentam-d\u00favidas-como\" class=\"uagb-toc-link__trigger\">Na pr\u00e1tica, muitos profissionais ainda enfrentam d\u00favidas como:<\/a><\/li><\/ul><li class=\"uagb-toc__list\"><a href=\"#o-que-\u00e9-duty-of-care-e-por-que-ele-se-tornou-prioridade-na-gest\u00e3o-de-viagens-corporativas\" class=\"uagb-toc-link__trigger\">O que \u00e9 Duty of Care e por que ele se tornou prioridade na gest\u00e3o de viagens corporativas?<\/a><ul class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#principais-dificuldades-enfrentadas-na-rotina-sem-ter-uma-pol\u00edtica-definida\" class=\"uagb-toc-link__trigger\">Principais dificuldades enfrentadas na rotina sem ter uma pol\u00edtica definida<\/a><li class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#voc\u00ea-pode-se-interessar-por-esse-conte\u00fado\" class=\"uagb-toc-link__trigger\">Voc\u00ea pode se interessar por esse conte\u00fado<\/a><li class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#como-criar-uma-pol\u00edtica-de-seguran\u00e7a-para-viajantes-corporativos-do-zero\" class=\"uagb-toc-link__trigger\">Como criar uma pol\u00edtica de seguran\u00e7a para viajantes corporativos do zero?<\/a><li class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#voc\u00ea-pode-se-interessar-por-esse-conte\u00fado\" class=\"uagb-toc-link__trigger\">Voc\u00ea pode se interessar por esse conte\u00fado<\/a><li class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#quais-pontos-n\u00e3o-podem-faltar-em-uma-pol\u00edtica-de-duty-of-care\" class=\"uagb-toc-link__trigger\">Quais pontos n\u00e3o podem faltar em uma pol\u00edtica de Duty of Care?<\/a><ul class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#1-defini\u00e7\u00e3o-clara-de-responsabilidades\" class=\"uagb-toc-link__trigger\">1. Defini\u00e7\u00e3o clara de responsabilidades<\/a><li class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#2-processo-estruturado-para-situa\u00e7\u00f5es-emergenciais\" class=\"uagb-toc-link__trigger\">2. Processo estruturado para situa\u00e7\u00f5es emergenciais<\/a><li class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#3-comunica\u00e7\u00e3o-clara-e-acess\u00edvel-para-os-viajantes\" class=\"uagb-toc-link__trigger\">3. Comunica\u00e7\u00e3o clara e acess\u00edvel para os viajantes<\/a><li class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#4-monitoramento-e-rastreabilidade-das-viagens\" class=\"uagb-toc-link__trigger\">4. Monitoramento e rastreabilidade das viagens<\/a><li class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#5-integra\u00e7\u00e3o-entre-pol\u00edtica-tecnologia-e-opera\u00e7\u00e3o\" class=\"uagb-toc-link__trigger\">5. Integra\u00e7\u00e3o entre pol\u00edtica, tecnologia e opera\u00e7\u00e3o<\/a><\/li><\/ul><li class=\"uagb-toc__list\"><a href=\"#como-equilibrar-seguran\u00e7a-experi\u00eancia-do-viajante-e-controle-operacional\" class=\"uagb-toc-link__trigger\">Como equilibrar seguran\u00e7a, experi\u00eancia do viajante e controle operacional?<\/a><li class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#qual-o-papel-da-tmc-dentro-da-estrat\u00e9gia-de-duty-of-care\" class=\"uagb-toc-link__trigger\">Qual o papel da TMC dentro da estrat\u00e9gia de Duty of Care?<\/a><\/li><\/ul><li class=\"uagb-toc__list\"><a href=\"#como-criar-uma-pol\u00edtica-de-duty-of-care-do-zero-na-pr\u00e1tica\" class=\"uagb-toc-link__trigger\">Como criar uma pol\u00edtica de Duty of Care do zero na pr\u00e1tica?<\/a><ul class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#checklist-inicial-para-estruturar-duty-of-care\" class=\"uagb-toc-link__trigger\">Checklist inicial para estruturar Duty of Care<\/a><ul class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#conhe\u00e7a-a-dynamic-travel\" class=\"uagb-toc-link__trigger\">Conhe\u00e7a a Dynamic Travel<\/a><ul class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#mande-uma-mensagem-no-chat-ao-lado-ou-envie-um-whatsapp-e-deixe-dynamic-travel-apoiar-voc\u00ea-em-todo-o-processo-de-viagens-corporativas\" class=\"uagb-toc-link__trigger\">Mande uma mensagem no chat ao lado ou envie um WhatsApp e deixe Dynamic Travel apoiar voc\u00ea em todo o processo de viagens corporativas.<\/a><\/ul><\/ul><\/ul><\/ol>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">O que \u00e9 Duty of Care e por que ele se tornou prioridade na gest\u00e3o de viagens corporativas?<\/h2>\n\n\n\n<p>O conceito de Duty of Care est\u00e1 relacionado \u00e0 responsabilidade que a empresa possui em proteger seus colaboradores durante atividades profissionais, especialmente em deslocamentos corporativos.<\/p>\n\n\n\n<p>Na <a href=\"https:\/\/dynamictravel.com.br\/blog\/6-etapas-cruciais-para-comecar-a-organizar-sua-gestao-de-viagens\/\"><strong>gest\u00e3o de viagens<\/strong><\/a>, isso significa criar mecanismos para prevenir riscos, monitorar situa\u00e7\u00f5es cr\u00edticas, orientar viajantes e oferecer suporte r\u00e1pido quando necess\u00e1rio.<\/p>\n\n\n\n<p>Nos \u00faltimos anos, esse tema deixou de ser apenas uma \u201cboa pr\u00e1tica\u201d e passou a ser uma necessidade estrat\u00e9gica dentro das empresas.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Isso aconteceu porque os riscos corporativos aumentaram e se tornaram mais complexos. Hoje, um gestor de viagens precisa lidar simultaneamente com fatores como:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>fraudes;<\/li>\n\n\n\n<li>eventualidades operacionais do setor a\u00e9reo;<\/li>\n\n\n\n<li>crises clim\u00e1ticas;<\/li>\n\n\n\n<li>riscos sanit\u00e1rios;<\/li>\n\n\n\n<li>mudan\u00e7as geopol\u00edticas;<\/li>\n\n\n\n<li>poss\u00edveis greves, manifesta\u00e7\u00f5es, guerras, confrontos<\/li>\n\n\n\n<li>seguran\u00e7a urbana;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>Al\u00e9m disso, as empresas passaram a compreender que viagens corporativas impactam diretamente produtividade, experi\u00eancia do colaborador, reputa\u00e7\u00e3o da marca empregadora e at\u00e9 reten\u00e7\u00e3o de talentos.<\/p>\n\n\n\n<p>Quando um profissional viaja sem suporte adequado, sem comunica\u00e7\u00e3o clara ou sem assist\u00eancia em momentos cr\u00edticos, o desgaste operacional e emocional \u00e9 enorme, tanto para o viajante quanto para quem est\u00e1 gerenciando tudo internamente.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Principais dificuldades enfrentadas na rotina sem ter uma pol\u00edtica definida<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Falta de visibilidade sobre onde os viajantes est\u00e3o;<\/li>\n\n\n\n<li>Dificuldade para localizar colaboradores rapidamente;<\/li>\n\n\n\n<li>Aus\u00eancia de processos claros em emerg\u00eancias;<\/li>\n\n\n\n<li>Excesso de fornecedores descentralizados;<\/li>\n\n\n\n<li>Falta de padroniza\u00e7\u00e3o nas aprova\u00e7\u00f5es;<\/li>\n\n\n\n<li>Problemas de comunica\u00e7\u00e3o fora do hor\u00e1rio comercial;<\/li>\n\n\n\n<li>Informa\u00e7\u00f5es desencontradas durante crises;<\/li>\n\n\n\n<li>Sobrecarga operacional da equipe interna;<\/li>\n\n\n\n<li>Falta de suporte ao viajante durante imprevistos;<\/li>\n\n\n\n<li>Dificuldade em alinhar seguran\u00e7a e experi\u00eancia;<\/li>\n\n\n\n<li>Baixa ades\u00e3o \u00e0s pol\u00edticas existentes;<\/li>\n\n\n\n<li>Processos manuais e pouco integrados;<\/li>\n\n\n\n<li>Falta de indicadores e rastreabilidade.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-uagb-call-to-action uagb-block-27feb5b8 wp-block-button\"><div class=\"uagb-cta__wrap\"><h3 class=\"uagb-cta__title\"><strong>Voc\u00ea pode se interessar por esse conte\u00fado<\/strong><\/h3><p class=\"uagb-cta__desc\">Se voc\u00ea quer entender um pouco mais sobre Duty of Care... Este artigo \u00e9 para voc\u00ea.  <\/p><\/div><div class=\"uagb-cta__buttons\"><a href=\"https:\/\/dynamictravel.com.br\/blog\/duty-of-care-7-solucoes-para-viagens-corporativas-mais-seguras\/\" class=\"uagb-cta__button-link-wrapper wp-block-button__link\" target=\"_blank\" rel=\"noopener noreferrer\">Confira aqui<\/a><\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Como criar uma pol\u00edtica de seguran\u00e7a para viajantes corporativos do zero?<\/h3>\n\n\n\n<p>Quando falamos sobre como criar uma pol\u00edtica de Duty of Care do zero muitas empresas acreditam que \u00e9 algo 100% ligado a tecnologia. Mas, o primeiro passo \u00e9 estrat\u00e9gico.<\/p>\n\n\n\n<p>E isso inclui pol\u00edtica, governan\u00e7a, fluxos, comunica\u00e7\u00e3o, alinhamentos internos e parceiros preparados para atuar de forma consultiva.<\/p>\n\n\n\n<p>\u00c9 necess\u00e1rio entender:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>quais vulnerabilidades operacionais j\u00e1 existem hoje.<\/li>\n\n\n\n<li>quais riscos fazem parte da realidade da empresa;<\/li>\n\n\n\n<li>quais perfis de viajantes existem;<\/li>\n\n\n\n<li>quais destinos s\u00e3o mais frequentes;<\/li>\n\n\n\n<li>quais \u00e1reas mais demandam deslocamentos;<\/li>\n<\/ul>\n\n\n\n<p>Uma pol\u00edtica eficiente nasce do entendimento da opera\u00e7\u00e3o.<\/p>\n\n\n\n<div class=\"wp-block-uagb-call-to-action uagb-block-a8793194 wp-block-button\"><div class=\"uagb-cta__wrap\"><h3 class=\"uagb-cta__title\"><strong>Voc\u00ea pode se interessar por esse conte\u00fado<\/strong><\/h3><p class=\"uagb-cta__desc\">Se voc\u00ea est\u00e1 interessado em saber como estruturar um processo de viagens corporativas do zero. Esse artigo \u00e9 para voc\u00ea!<\/p><\/div><div class=\"uagb-cta__buttons\"><a href=\"https:\/\/dynamictravel.com.br\/blog\/processo-de-gestao-de-viagens-corporativas-do-zero\/\" class=\"uagb-cta__button-link-wrapper wp-block-button__link\" target=\"_blank\" rel=\"noopener noreferrer\">Confira aqui<\/a><\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Quais pontos n\u00e3o podem faltar em uma pol\u00edtica de Duty of Care?<\/h3>\n\n\n\n<p>Uma pol\u00edtica dedicada ou se\u00e7\u00e3o pertencente dentro de uma pol\u00edtica de viagem bem estruturada precisa ser clara, aplic\u00e1vel e funcional para diferentes cen\u00e1rios.<\/p>\n\n\n\n<p>Todavia, vale a pena repassar por alguns pontos em comum com a pol\u00edtica de viagem tradicional.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h5 class=\"wp-block-heading\">1. Defini\u00e7\u00e3o clara de responsabilidades<\/h5>\n\n\n\n<p>A pol\u00edtica deve deixar expl\u00edcito:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>qual o papel do viajante;<\/li>\n\n\n\n<li>qual o papel da lideran\u00e7a;<\/li>\n\n\n\n<li>quem aprova deslocamentos;<\/li>\n\n\n\n<li>quem deve ser acionado em emerg\u00eancias;<\/li>\n\n\n\n<li>quais \u00e1reas apoiam o processo;<\/li>\n\n\n\n<li>qual o papel da TMC.<\/li>\n<\/ul>\n\n\n\n<p>Com isso, \u00e9 poss\u00edvel reduzir ru\u00eddos, retrabalho e inseguran\u00e7a operacional.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h5 class=\"wp-block-heading\">2. Processo estruturado para situa\u00e7\u00f5es emergenciais<\/h5>\n\n\n\n<p>Esse \u00e9 um dos pontos mais cr\u00edticos.<\/p>\n\n\n\n<p>Muitas empresas possuem pol\u00edtica de viagens, mas n\u00e3o possuem plano de conting\u00eancia.<\/p>\n\n\n\n<p>Diante disso, \u00e9 fundamental definir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>canais de atendimento 24\/7 que estejam claros para todo o p\u00fablico;<\/li>\n\n\n\n<li>fluxos de acionamento;<\/li>\n\n\n\n<li>respons\u00e1veis internos;<\/li>\n\n\n\n<li>contatos priorit\u00e1rios;<\/li>\n\n\n\n<li>protocolos de seguran\u00e7a;<\/li>\n\n\n\n<li>escalonamento de crises;<\/li>\n\n\n\n<li>comunica\u00e7\u00e3o com familiares quando necess\u00e1rio;<\/li>\n\n\n\n<li>tempo de resposta para situa\u00e7\u00f5es emergenciais;<\/li>\n\n\n\n<li>acompanhamento do viajante em tempo real.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h5 class=\"wp-block-heading\">3. Comunica\u00e7\u00e3o clara e acess\u00edvel para os viajantes<\/h5>\n\n\n\n<p>N\u00e3o adianta criar uma pol\u00edtica extremamente t\u00e9cnica se os colaboradores n\u00e3o entendem como agir.<\/p>\n\n\n\n<p>A empresa precisa garantir que o viajante saiba:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>quais canais utilizar;<\/li>\n\n\n\n<li>como pedir suporte;<\/li>\n\n\n\n<li>quais cuidados tomar antes da viagem;<\/li>\n\n\n\n<li>quais documentos s\u00e3o necess\u00e1rios;<\/li>\n\n\n\n<li>quais orienta\u00e7\u00f5es existem para destinos espec\u00edficos;<\/li>\n\n\n\n<li>como agir em emerg\u00eancias.<\/li>\n<\/ul>\n\n\n\n<p>Pol\u00edticas eficientes tamb\u00e9m s\u00e3o educativas.<\/p>\n\n\n\n<p><strong>Todos esses pontos s\u00e3o constru\u00eddos a quatro m\u00e3os, do lado do cliente e da TMC.<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h5 class=\"wp-block-heading\">4. Monitoramento e rastreabilidade das viagens<\/h5>\n\n\n\n<p>Ter visibilidade sobre os deslocamentos \u00e9 essencial para o Duty of Care.<\/p>\n\n\n\n<p>Isso permite identificar rapidamente:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>quem est\u00e1 viajando;<\/li>\n\n\n\n<li>onde o colaborador est\u00e1;<\/li>\n\n\n\n<li>quais viagens foram impactadas;<\/li>\n\n\n\n<li>quais riscos precisam de aten\u00e7\u00e3o imediata.<\/li>\n<\/ul>\n\n\n\n<p>Empresas que operam sem rastreabilidade acabam tendo respostas mais lentas em situa\u00e7\u00f5es cr\u00edticas. Isso tamb\u00e9m, \u00e9 um processo em que a TMC consegue tomar a\u00e7\u00e3o rapidamente assim que necess\u00e1rio.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h5 class=\"wp-block-heading\">5. Integra\u00e7\u00e3o entre pol\u00edtica, tecnologia e opera\u00e7\u00e3o<\/h5>\n\n\n\n<p>Uma pol\u00edtica isolada dificilmente funciona.<br>Contudo, ela precisa conversar com:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ferramentas de gest\u00e3o;<\/li>\n\n\n\n<li>sistemas de aprova\u00e7\u00e3o;<\/li>\n\n\n\n<li>relat\u00f3rios;<\/li>\n\n\n\n<li>comunica\u00e7\u00e3o;<\/li>\n\n\n\n<li>fornecedores;<\/li>\n\n\n\n<li>processos internos.<\/li>\n<\/ul>\n\n\n\n<p>Ou seja, quanto mais integrada a opera\u00e7\u00e3o estiver, maior ser\u00e1 a capacidade da empresa em responder rapidamente a situa\u00e7\u00f5es inesperadas.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Como equilibrar seguran\u00e7a, experi\u00eancia do viajante e controle operacional?<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<p>Esse \u00e9 um dos maiores desafios atuais da gest\u00e3o de viagens corporativas.<\/p>\n\n\n\n<p>Isso porque, muitas empresas acreditam que seguran\u00e7a significa tornar o processo mais r\u00edgido. Mas o excesso de burocracia tamb\u00e9m gera problemas.<\/p>\n\n\n\n<p>Quando a experi\u00eancia do viajante \u00e9 ruim, come\u00e7am os desvios de pol\u00edtica, reservas fora do canal oficial e perda de controle operacional.<\/p>\n\n\n\n<p>Por isso, uma pol\u00edtica moderna de Duty of Care precisa encontrar equil\u00edbrio entre:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>seguran\u00e7a;<\/li>\n\n\n\n<li>praticidade;<\/li>\n\n\n\n<li>autonomia;<\/li>\n\n\n\n<li>experi\u00eancia;<\/li>\n\n\n\n<li>governan\u00e7a;<\/li>\n\n\n\n<li>suporte humanizado.<\/li>\n<\/ul>\n\n\n\n<p>No entanto, esse equil\u00edbrio normalmente acontece quando existe parceria estrat\u00e9gica entre empresa e TMC.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Qual o papel da TMC dentro da estrat\u00e9gia de Duty of Care?<\/h3>\n\n\n\n<p>Uma TMC n\u00e3o deve atuar apenas como emissora de passagens. Seu papel \u00e9 ajudar empresas a estruturarem processos mais inteligentes, seguros e eficientes.<\/p>\n\n\n\n<p>Dentro do contexto de como criar uma pol\u00edtica de Duty of Care do zero, uma TMC pode apoiar em diversas frentes:<\/p>\n\n\n\n<p><strong><mark class=\"has-inline-color has-ast-global-color-0-color\">Consultoria para constru\u00e7\u00e3o da pol\u00edtica<\/mark><\/strong><\/p>\n\n\n\n<p>Empresas nem sempre sabem por onde come\u00e7ar.<br>Uma TMC experiente consegue ajudar na defini\u00e7\u00e3o de fluxos, regras, aprova\u00e7\u00f5es, processos emergenciais e boas pr\u00e1ticas alinhadas ao perfil da opera\u00e7\u00e3o.<\/p>\n\n\n\n<p><strong><mark class=\"has-inline-color has-ast-global-color-0-color\">Atendimento emergencial 24\/7<\/mark><\/strong><\/p>\n\n\n\n<p>Esse \u00e9 um dos pilares mais importantes. <br>Imprevistos n\u00e3o acontecem apenas em hor\u00e1rio comercial.<\/p>\n\n\n\n<p>Ter <a href=\"https:\/\/dynamictravel.com.br\/blog\/atendimento-multicanal-em-viagens-corporativas\/\"><strong>suporte especializado dispon\u00edvel em situa\u00e7\u00f5es cr\u00edticas<\/strong><\/a> reduz impacto operacional, ansiedade do viajante e tempo de resolu\u00e7\u00e3o.<\/p>\n\n\n\n<p><strong><mark class=\"has-inline-color has-ast-global-color-0-color\">Monitoramento e apoio em crises<\/mark><\/strong><\/p>\n\n\n\n<p>Uma TMC preparada consegue apoiar empresas em cen\u00e1rios como:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>cancelamentos em massa;<\/li>\n\n\n\n<li>crises clim\u00e1ticas;<\/li>\n\n\n\n<li>problemas de seguran\u00e7a;<\/li>\n\n\n\n<li>greves, confrontos, manifesta\u00e7\u00f5es;<\/li>\n\n\n\n<li>altera\u00e7\u00f5es operacionais;<\/li>\n\n\n\n<li>remarca\u00e7\u00f5es urgentes;<\/li>\n\n\n\n<li>evacua\u00e7\u00f5es;<\/li>\n\n\n\n<li>apoio log\u00edstico emergencial.<\/li>\n<\/ul>\n\n\n\n<p><strong><mark class=\"has-inline-color has-ast-global-color-0-color\">Centraliza\u00e7\u00e3o e rastreabilidade<\/mark><\/strong><\/p>\n\n\n\n<p>N\u00e3o importa se o seu processo de viagens \u00e9 centralizado ou descentralizado. Uma TMC preparada consegue identificar e localizar qualquer reserva, emiss\u00e3o e viajante.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Como criar uma pol\u00edtica de Duty of Care do zero na pr\u00e1tica?<\/h2>\n\n\n\n<p>Se sua empresa ainda est\u00e1 no in\u00edcio desse processo, alguns passos ajudam a construir uma base mais s\u00f3lida.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Checklist inicial para estruturar Duty of Care<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mapear riscos da opera\u00e7\u00e3o;<\/li>\n\n\n\n<li>Identificar perfis de viajantes;<\/li>\n\n\n\n<li>Levantar destinos cr\u00edticos;<\/li>\n\n\n\n<li>Definir fluxos emergenciais;<\/li>\n\n\n\n<li>Estruturar canais de atendimento;<\/li>\n\n\n\n<li>Revisar fornecedores envolvidos;<\/li>\n\n\n\n<li>Centralizar informa\u00e7\u00f5es de viagens;<\/li>\n\n\n\n<li>Criar comunica\u00e7\u00e3o clara para viajantes;<\/li>\n\n\n\n<li>Definir respons\u00e1veis internos;<\/li>\n\n\n\n<li>Estabelecer indicadores de acompanhamento;<\/li>\n\n\n\n<li>Integrar tecnologia e opera\u00e7\u00e3o;<\/li>\n\n\n\n<li>Revisar pol\u00edtica periodicamente.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>Portanto, o mais importante \u00e9 entender que Duty of Care n\u00e3o \u00e9 um projeto est\u00e1tico.<br>\u00c9 um processo cont\u00ednuo de evolu\u00e7\u00e3o.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>A Dynamic Travel atua h\u00e1 mais de 20 anos apoiando empresas na gest\u00e3o de viagens corporativas e eventos corporativos, combinando tecnologia, know-how operacional e atendimento consultivo para ajudar organiza\u00e7\u00f5es a estruturarem processos mais seguros, eficientes e preparados para diferentes cen\u00e1rios.<\/p>\n\n\n\n<p>Mais do que operacionalizar viagens, o objetivo \u00e9 apoiar gestores, solicitantes e viajantes com solu\u00e7\u00f5es que tragam tranquilidade tanto nas rotinas do dia a dia quanto em situa\u00e7\u00f5es cr\u00edticas que exigem respostas r\u00e1pidas e estrat\u00e9gicas.<\/p>\n\n\n\n<p>Porque, no fim, falar sobre como criar uma pol\u00edtica de Duty of Care do zero \u00e9 falar sobre pessoas, responsabilidade, experi\u00eancia e cuidado real com quem est\u00e1 em deslocamento representando a empresa.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Conhe\u00e7a a Dynamic Travel<\/h4>\n\n\n\n<p>A <strong>Dynamic Travel<\/strong> \u00e9 uma TMC com mais de <strong>20 anos de experi\u00eancia<\/strong> em gest\u00e3o de viagens e eventos corporativos, na qual possui portf\u00f3lio extenso de servi\u00e7os que tangem a rotina de empresas que precisam deslocar seus colaboradores a trabalho. A TMC se posiciona como <strong>parceira estrat\u00e9gica ideal para apoiar empresas em qualquer est\u00e1gio dessa trajet\u00f3ria<\/strong>, desde a cria\u00e7\u00e3o da pol\u00edtica de viagens at\u00e9 a opera\u00e7\u00e3o di\u00e1ria e an\u00e1lise cont\u00ednua de resultados, com pequenas, m\u00e9dias e grandes empresas com diferentes necessidades, volume e comportamentos de compra e perfis de atendimento.<\/p>\n\n\n\n<p>Al\u00e9m disso, a Dynamic Travel <strong>\u00e9 reconhecida por sua proximidade, customiza\u00e7\u00e3o, flexibilidade e alto n\u00edvel de gest\u00e3o em processos e servi\u00e7os ofertados. <\/strong>Atendemos todos os servi\u00e7os de viagens corporativas, desde a emiss\u00e3o de passagens a\u00e9reas, hospedagens, loca\u00e7\u00e3o de ve\u00edculos, transfers ao atendimento multicanal 24\/7 com consultores dedicados, suporte emergencial\/VIP entre outros. Somamos a isso gest\u00e3o com indicadores, an\u00e1lises e negocia\u00e7\u00f5es estrat\u00e9gicas. Nossa atua\u00e7\u00e3o inclui tamb\u00e9m solu\u00e7\u00f5es financeiras para pagamento, integra\u00e7\u00e3o e concilia\u00e7\u00e3o de faturas e cart\u00f5es, garantindo total controle sobre o investimento em viagens, gest\u00e3o de despesas corporativas e pol\u00edticas.<\/p>\n\n\n\n<p>Com <strong>mais de 450 grupos empresariais atendidos<\/strong>, a Dynamic Travel \u00e9 uma S.A de capital fechado e uma empresa ESG que est\u00e1 no quinto ano consecutivo como participantes do <strong>Pacto Global da ONU.<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-1 wp-block-group-is-layout-flex\">\n<h5 class=\"wp-block-heading\"><strong>Mande uma mensagem no chat ao lado ou envie um WhatsApp e <\/strong><br><strong>deixe Dynamic Travel apoiar voc\u00ea em todo o processo de viagens corporativas.<\/strong><\/h5>\n\n\n\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__default-btn uagb-btn-tablet__default-btn uagb-btn-mobile__default-btn uagb-block-f16e25cb\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap \">\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-32e20448 wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"https:\/\/api.whatsapp.com\/send\/?phone=5511941486694&amp;text=Ol%C3%A1+Dynamic%21+Vim+pelo+blog+e+quero+iniciar+uma+conversa+com+voc%C3%AAs.&amp;type=phone_number&amp;app_absent=0\" rel=\"follow noopener\" target=\"_blank\" role=\"button\"><div class=\"uagb-button__link\">Clique para WhatsApp<\/div><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Descubra quais processos, fluxos emergenciais, tecnologias e estrat\u00e9gias s\u00e3o essenciais para proteger viajantes 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